Refund & Return Policy

Refund & Return Policy - Texas Lawn Equipment

At Texas Lawn Equipment, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help. Please read our refund and return policy carefully for a smooth and easy process.

1. Returns

We offer returns on most items within 30 days of the purchase date. To be eligible for a return:

• The product must be in new, unused condition, and in its original packaging.
• You must provide proof of purchase (receipt or order number).

Non-returnable items:

• Gift cards
• Products marked as final sale or non-returnable at the time of purchase
• Products that have been used or assembled

2. How to Return an Item

To return an item, please follow these steps:

• Contact us at contact@texaslawnequipment.shop or call us at (064) 332-1233 to initiate the return process.
• Provide your order number and a description of the reason for the return.
• We will provide you with return instructions, including the return address and any applicable shipping details.

3. Return Shipping

• Return Shipping Costs: The customer is responsible for return shipping costs, unless the product is defective or damaged.
• Damaged/Defective Items: If your product arrives damaged or defective, we will cover the return shipping costs. Please contact us immediately with photos of the damaged item and we’ll arrange a return or replacement.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. You can expect to see the refund in your account within 7-10 business days after we process it.

Please note:

• If you paid via credit card, your refund may take additional time to reflect depending on your bank or card issuer.
• Original shipping fees are non-refundable unless the item is defective or the wrong product was sent.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at contact@texaslawnequipment.shop. We will guide you through the process and ensure you receive the correct item. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven't received your refund within the specified time frame, please:

• Check your bank account again.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you've done all of the above and still have not received your refund, please contact us at contact@texaslawnequipment.shop.

7. Canceling an Order

If you need to cancel your order before it has been processed or shipped, please contact us as soon as possible at contact@texaslawnequipment.shop or (064) 332-1233. Once your order has been processed or shipped, it cannot be canceled and will need to be returned after delivery.

If you have any questions regarding returns, refunds, or exchanges, please feel free to contact us. We are here to ensure your experience with Texas Lawn Equipment is hassle-free!

Contact Us

• Email: contact@texaslawnequipment.shop
• Phone: (064) 332-1233
• Fax: (099) 453-1357
• Address: 346 Bristol Rd, Quedgeley, Gloucester, Gloucestershire GL2 4QW